Refunds and Cancellation Policy
Map Extract refund and cancellation policy. Sales are generally final subject to statutory rights, with clear support, cancellation and payment dispute procedures.
128 City Road, London, EC1V 2NX, United Kingdom
Effective date: 23 September 2026 · [email protected]
No discretionary change of mind refunds after a completed sale, subject to your legal rights.
Software and platform changes can affect functionality. Check requirements before purchase.
Fraudulent payments may result in licence suspension. Genuine disputes are not automatically fraud.
Report faults with your order reference. Mandatory remedies remain available.
Introduction
This policy applies to Map Extract licences sold by MIRA NOVUM LTD. Checkout and public downloads are currently closed. When sales open, the order terms and applicable law determine your rights.
No refunds and all sales final
Completed sales are generally final. We do not offer discretionary refunds for a change of mind, unused time, lack of training or a later price reduction. This is subject to mandatory cancellation rights, remedies for faulty or misdescribed digital content and any express refund promise.
Nothing in this policy prevents a valid claim under consumer law or a payment provider dispute process.
If software is broken or not working
Platform changes, access restrictions, source coverage and configuration can affect results. They do not automatically establish a refund entitlement, but we assess the actual fault, description and purchase terms.
Where UK consumer digital content rights apply, repair or replacement and, where the legal conditions are met, a price reduction or other remedy may be available. We do not exclude those rights by describing the Software as as is.
Learn the workflow and report issues
Read the requirements and relevant guide, use authorised accounts and test a small task. Report the affected module, software version, steps, expected result and actual result. Redact credentials and unrelated personal data from screenshots or logs.
Support may identify configuration changes or a workaround. Reporting a fault does not waive your legal rights and a lack of training is not proof that the Software is defective.
Lifetime licence meaning
Lifetime refers to the commercial development life of Map Extract, not the life of a person or a promise of permanent compatibility. See the Terms and Licence for scope. This definition does not remove mandatory rights or express purchase commitments.
No duty to update
Updates and support are discretionary except where required by law or expressly included in your order. We do not promise a fix for every external platform change or continued operation of every source.
Cancellation policy
For consumers buying digital content remotely, a cancellation period may apply. Early supply ends that cancellation right only where the required express consent, acknowledgement and confirmation have been obtained. Activation alone is not a substitute for those requirements.
For any subscription expressly offered in future, cancel before the next renewal through the stated cancellation route or contact support. Cancellation stops future renewal; the paid period normally continues to its end, subject to statutory rights. No automatic renewal is currently enabled.
Chargebacks and fraud
Please contact us promptly about a payment or product problem so we can investigate. You remain free to use lawful bank or payment provider dispute rights and must observe their deadlines.
Do not knowingly make a false claim, use an unauthorised payment method or retain access obtained through fraud. A genuine complaint or chargeback is not automatically a breach or evidence of fraud. We do not impose a blanket administration penalty for making a dispute.
Payment verification
We may request proportionate information needed to verify an order or investigate suspicious payment. We will explain the request and use an appropriate channel. Do not send full card details, passwords or identity documents by ordinary email.
If an order is refused before supply, any payment due back will be returned as required by law and the payment arrangement. We do not keep an undelivered purchase price merely because a risk check was inconclusive.
What happens after a chargeback
We may place the disputed licence on a proportionate temporary hold while checking payment status. We may provide the processor with relevant order, delivery and correspondence evidence. We assess reinstatement when the dispute is resolved.
A reversed payment may end the associated paid entitlement. It does not require destruction of your own business records or remove rights to preserve evidence. Any recoverable sums must be lawful and justified.
How to request help
Email [email protected] for a technical issue or [email protected] for a refund or cancellation request. Include the order reference, purchase email, issue and remedy requested. Keep your payment provider deadlines in mind while we investigate.
Changes to software and pricing
Features and sources may change. Prices and promotions for new orders do not ordinarily create a retrospective refund. Changes cannot remove statutory rights or express obligations attached to your purchase.
Contact
Write to [email protected] or MIRA NOVUM LTD at the operator address above. Keep a copy of your request and the policy supplied with your order.
Windows desktop software by MIRA NOVUM LTD. Independent software. Third party names describe compatibility and do not imply endorsement.